Deposits and withdrawal methods
Deposit Policy Overview
Withdrawal Policy Overview
The method by which you withdraw is directly dependent on the payment method by which you have submitted your deposit(s) in the past in accordance with the following terms:
However, in case you used a Entropay, Paysafecard, a non UK MasterCard or an invalid card which we are unable to send payments to and therefore*, your withdrawal will be returned to you via wire transfer.
* Please see Credit/debit cards Exceptions below.
Can I reverse a withdrawal request?
Once your withdrawal request is submitted (by clicking the 'Confirm withdrawal' button in the cashier) it will be processed in two business days. During this time you may cancel your withdrawal request by clicking the 'Reverse Withdrawal' button in the Cashier and returning the funds to your account.
After two business days, the status of your withdrawal request will change to 'Completed' and you will no longer be able to cancel it.
Will I need to provide certain documents before making a withdrawal?
During the withdrawal process you may be required to provide documents to confirm your identity or ownership of the credit/debit cards used to deposit to your account thereby ensuring, that withdrawals are paid to the right person. Additionally, we may also request documents when a member wishes to increase their withdrawal limits.
How quickly will my withdrawal request be processed?
We always endeavour to process withdrawal requests as quickly as possible. Please see below for further details.
For assistance with withdrawal, or any other matter, please contact our Customer Support Team.
* Credit/Debit Cards Exceptions: