You confirm the following to us:
FOR ALL PLAYERS EXCEPT UK PLAYERS
FOR UK PLAYERS ONLY
Once your withdrawal request is submitted (by clicking the 'Confirm withdrawal' button in the Site cashier) you may cancel your withdrawal request within one business day by clicking the 'Reverse Withdrawal' button in the Cashier. After one business day, the status of your withdrawal request will change to 'Completed' and you will no longer be able to cancel it.
How we pay you requested amounts will depend on the payment method(s) used by you previously to make deposit(s) and the amounts that you have deposited using those payment method(s).
Your "Transaction Balance" for each payment method (other than those detailed in 'Are there any deposit methods that do not have a Transaction Balance?') is the total sum that you have deposited into your account via that method, less any previous withdrawals and/or refunds made to the same payment method, measured over the past 4 months. When you request a withdrawal of more than your total Transaction Balance (aggregated across all relevant payment methods), the remainder is what we call the "Remaining Withdrawal Balance". For example, if you deposited £300 in total and requested to withdraw £450, your Transaction Balance would be £300 and your Remaining Withdrawal Balance would be £150.
When you request a withdrawal, amounts equaling the Transaction Balance of each payment method will be paid automatically to the applicable payment method(s). Your Remaining Withdrawal Balance will be paid to the payment method you select from those available in the withdrawal page in the cashier.
your total Transaction Balance would equal £300, which would be allocated to each payment method as follows:
If on Sunday you requested a withdrawal of £450, then the first £300 of this amount (the Transaction Balance) would be paid automatically to the applicable payment method as follows:
Your Transaction Balance would now equal zero. Your Remaining Withdrawal Balance would be £150 and this would be paid to your chosen payment method(s).
You may request for your Remaining Withdrawal Balance to be paid to any one of the following, provided that you have deposited to your account with such methods in the past 4 months:
We may offer you a choice of Wire Transfer if you have not deposited funds into your account, or if the above methods are not available for any reason.
Yes, due to regulations imposed by issuers of Visa credit/debit cards and MasterCard/Eurocard credit/debit cards, deposits made with certain Visa credit/debit cards and Mastercard/Eurocard credit/debit cards, do not have a Transaction Balance and we will not be able to offer withdrawals to such payment methods.
In addition, we will not be able to offer withdrawals by paysafe and Apple Pay.
For more information, please contact our member support team at [email protected] for more information.
We always endeavour to process withdrawal requests as quickly as possible. Please see below for further details.
Yes, - if you request to withdraw less than your entire account balance (i.e. your Transaction Balance plus your Remaining Withdrawal Balance), minimum withdrawal limits apply. If your withdrawal request via the cashier is for less than the minimum withdrawal limit, listed below, the funds will be returned to your bankroll.
The minimum withdrawal limit for all withdrawal methods is £10 (or the equivalent in other applicable currencies).
If you wish to withdraw your entire account balance (i.e. the total of your Transaction Balance plus your Remaining Withdrawal Balance) in a single transaction, that is less than the minimum amount above, then please contact support at [email protected]
In certain circumstances, you may be required to provide certain documents before we complete your withdrawal. This process forms part of our online fraud and money laundering prevention procedures.
We may require you to provide one or more of the following documents:
For more information on how to provide the relevant information please contact us at [email protected].
No, you can only withdraw in the currency in which you have deposited in.
Bonuses may only be withdrawn after all Bonus Policy requirements have been satisfied. Please see here for our Bonus Policy.
Last update: 12th October 2018